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The Hotel Flamingo in Cozumel announced this month that it has been awarded the distinguished "M" certification from Mexico's Secretary of Tourism. The downtown hotel received an impressive 96% score from inspectors looking at customer satisfaction, staff performance and waste reduction. |
The "M" certification, otherwise known as the Professionalism and Modernization Certificate Program, provides instruction on how to improve hotels' performance.
The eight week program requires intensive staff training along with regular inspections by "M" consultants to confirm the program is being correctly implemented.
Tom Fryer, owner of the Hotel Flamingo, said they have also recently completed an upgrade of their Superior category guest rooms, including the installation of mini split unit air conditioners, iPod alarm clocks, mini bars and feather beds.
Visit our Places To Stay section for more information about the Hotel Flamingo or to see more Cozumel hotels.
